Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are chasing a bonus or simply cashing out winnings, understanding the process saves time and frustration. Below we cover everything from registration to support, including a detailed bonus calculation and a speed comparison table.
Before You Start
- Prepare a valid government-issued ID (passport, driver’s license, or national ID card).
- Have a recent utility bill or bank statement (last 3 months) for address verification.
- Choose a payment method you intend to use for both deposits and withdrawals – many casinos require the same method.
- Ensure your internet connection is stable; this is especially important if you plan to use the mobile-optimized website.
- Read the bonus terms carefully, especially wagering requirements and maximum bet limits.
- Check if your country imposes taxes on gambling winnings from Curacao-licensed casinos – consult a local tax advisor.
How to Sign Up
- Visit Fastpay and click the “Sign Up” button – usually at the top right corner.
- Fill in your email, choose a username, and create a strong password (minimum 8 characters with numbers and symbols).
- Select your country and preferred currency – note that changing currency later may not be possible.
- Enter your full name, date of birth, and address exactly as they appear on your identification documents.
- Agree to the terms and conditions, then submit the form. You may need to verify your email via a confirmation link.
- Complete the KYC process by uploading your ID and proof of address – this speeds up future withdrawals.
Calculating Your Bonus
Most welcome bonuses are match deposits with wagering requirements. For example, a 100% match up to €200 with a 40x wagering requirement on deposit + bonus. Let’s assume you deposit €100. You receive a €100 bonus, giving you a total balance of €200. The wagering requirement (WR) is calculated as:
WR = (Deposit + Bonus) × Wagering Multiplier = (€100 + €100) × 40 = €8,000
You must wager €8,000 before you can withdraw any winnings related to the bonus. If you play a slot with a 96% RTP, your expected loss over the wagering is €8,000 × (1 – 0.96) = €320, which is more than your deposit. Always consider the house edge. Some games contribute less (e.g., table games may contribute only 10% of bets). Recalculate using the game’s contribution percentage.
Licence & Player Protection
The casino operates under a Curacao eGaming license. While this license provides a basic level of consumer protection, it does not offer the same player fund security as MGA or UKGC licenses. Important: If you are an EU or Nordic resident, winnings from Curacao-licensed casinos may be subject to local income tax – check your national tax laws. The platform uses SSL encryption to protect your data and offers responsible gambling tools such as deposit limits, timeouts, and self-exclusion.
Financial Operations
Deposits are typically instant, while withdrawal times vary by method. Common options include Visa/Mastercard, e-wallets (Skrill, Neteller), bank transfers, and cryptocurrencies. Minimum deposit is usually €10–€20; maximum withdrawal per transaction often capped at €5,000. The casino processes withdrawals within 24 hours after KYC approval, but bank transfers can take 3–5 business days. No fees are charged by the casino, but your payment provider may apply its own.
Support Guide
- Login issue: Reset password using the “Forgot Password” link. If still locked, contact live chat – they may ask for email and username.
- Withdrawal delay: Check if all KYC documents are approved. Pending withdrawals beyond 48 hours should be escalated to customer support with your transaction ID.
- Bonus not credited: Ensure you entered the bonus code (if required) during deposit. Contact support with deposit amount and bonus name.
- KYC verification failure: Upload clearer images of your ID and bill. Ensure the document is not expired and the address matches your profile.
- Game not loading: Clear browser cache or try the mobile-optimized site. If problem persists, check if your country restricts certain providers.
Common Questions
How long do withdrawals take?
e-wallet withdrawals are processed within 24 hours, bank transfers and cards can take 2–5 business days after approval.
What documents are required for KYC?
A valid ID (passport, driver’s license, or national card) and a recent utility bill or bank statement showing your name and address.
Can I withdraw before wagering the bonus?
No, you must meet the wagering requirements first. Early withdrawal will forfeit the bonus and any winnings from it.
Is there a mobile app?
The casino offers a progressive web app (PWA) that you can launch from your browser – no download from app stores is needed.
Are there any withdrawal limits?
Yes, typically €5,000 per transaction and €20,000 per month, but limits may vary by VIP level.
What currencies are accepted?
Major currencies like EUR, USD, GBP, CAD, AUD, and several cryptocurrencies (BTC, ETH, LTC).
How do I close my account?
Contact support via live chat or email and request permanent closure. Self-exclusion tools are also available in the responsible gambling section.
Extra Tips
Deposit and withdrawal speeds differ significantly by payment method. Use the table below to choose the fastest option for your needs.
| Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallet (Skrill/Neteller) | Instant | Under 24 hours |
| Credit/Debit Card | Instant | 2–5 business days |
| Bank Transfer | 1–3 business days | 3–7 business days |
| Cryptocurrency | Instant (network confirmations) | Under 24 hours |
Always verify your account before requesting a withdrawal – this avoids unnecessary delays. If you frequently deposit, consider setting a weekly deposit limit to stay in control.
This guide should help you navigate your first withdrawal smoothly. Remember that every casino has its own rules, so always double-check the terms specific to your bonus. Good luck and play responsibly.